FAQs

Welcome to our FAQ page! We have compiled answers to some of the most commonly asked questions to provide you with a seamless shopping experience. If you have any other inquiries or need further assistance, don't hesitate to contact us.

How do I place an order? Placing an order is easy! Simply browse through our product categories, select the item you want, add it to your cart, and proceed to the checkout. Follow the instructions to provide your shipping and payment details, and your order will be processed.

What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely to ensure your financial information is protected.

How can I track my order? Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment until it reaches your doorstep. Type this tracking number in the 'order look up' page.

What is your shipping policy? We offer reliable shipping options to deliver your order as quickly and safely as possible. Shipping times and fees may vary depending on your location and the shipping method you choose during checkout. For more details, please contact us at info@chillyche.com.

Do you offer international shipping? Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the list of available options. Please note that international shipping may have longer delivery times and additional customs fees or import duties, which are the buyer's responsibility.

What is your return and refund policy? We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support within 30 days of delivery, and we will arrange for a replacement or refund. For more information, please contact us at info@chillyche.com.

Can I cancel my order? If you wish to cancel your order, please reach out to our customer support as soon as possible. If your order has not been shipped, we will process the cancellation and issue a refund. However, once the order is shipped, we may not be able to cancel it, and you will have to follow our standard return process.

Is my personal information secure? Yes, we take the security and privacy of your personal information seriously. Our website is equipped with industry-standard encryption and security measures to protect your data. For more information, please read our Privacy Policy.

What should I do if I encounter a technical issue on the website? If you experience any technical issues while using our website, such as errors, broken links, or difficulties with checkout, please let us know immediately. Contact our customer support team, and we will work to resolve the problem promptly.

How can I contact your customer support? You can reach our customer support team through email info@chillyche.com. We strive to respond to all inquiries as quickly as possible and provide you with the best assistance.

We hope these FAQs help you navigate your shopping experience on our webshop smoothly. If you have any further questions or concerns, don't hesitate to reach out to us. Thank you for choosing us as your online shopping destination!